Terms & Conditions

LexSutra is a compliance infrastructure company based in the Netherlands. We provide structured diagnostic tools, reports, and guidance to help businesses understand their obligations under the EU Artificial Intelligence Act (Regulation (EU) 2024/1689).

Contact: hello@send.lexsutra.com · lexsutra.com

LexSutra offers the following services:

Founding client pricing (first 3 clients): 50% discount in exchange for a testimonial and anonymised case study. This offer is extended at LexSutra's sole discretion.

Our diagnostic reports reflect LexSutra's structured methodology and interpretation of the EU AI Act as of the policy version stamped on your report. Regulatory interpretation evolves — particularly as national supervisory authorities issue guidance. We strongly recommend that compliance decisions are reviewed alongside qualified legal counsel.

You remain solely responsible for your own compliance under the EU AI Act and all other applicable regulations. LexSutra's role is to provide you with a structured, expert-reviewed starting point — not a legal guarantee of compliance.

Every LexSutra diagnostic report is permanently stamped with the version of the EU AI Act regulatory framework against which it was assessed. This stamp is immutable — your report's historical validity can always be verified against that version, even as the regulation evolves.

If the regulatory framework changes materially after your report is issued, we will notify you. A re-assessment against the new version is a separate engagement.

By submitting your questionnaire, you acknowledge and consent to your responses being processed by Anthropic's API for the purpose of generating an initial findings draft. This processing is covered under Anthropic's Data Processing Addendum (effective 24 Feb 2025) and Standard Contractual Clauses for EU-US data transfers.

Full details of AI processing are in our Privacy Policy, Section 5.

To receive an accurate and useful diagnostic, you agree to:

• Provide accurate, complete, and honest answers in the questionnaire
• Upload only documents you have the right to share with us
• Not upload documents containing third-party confidential information without appropriate authorisation
• Inform us promptly if information you have provided changes materially
• Use the report for your own internal compliance purposes only — not to misrepresent your compliance status to regulators, investors, or third parties

Accuracy of inputs: The quality of your report depends entirely on the accuracy of information you provide. LexSutra cannot be held responsible for findings that are inaccurate because the underlying information was incomplete or incorrect.

LexSutra treats all client information — questionnaire responses, uploaded documents, company details, and diagnostic findings — as strictly confidential.

We will not disclose your information to third parties except:

• Our processors (as listed in the Privacy Policy) who are bound by confidentiality
• Where required by law or a regulatory authority
• With your explicit written consent

Founding clients agree to provide a testimonial and anonymised case study. The case study will not identify your company or disclose specific findings without your written approval of the final text.

Your report: The diagnostic report we produce for you is yours. You own it and can use it for any lawful purpose — sharing with your board, investors, regulators, or legal counsel.

LexSutra's methodology: Our assessment framework, question sets, scoring methodology, and report templates remain the intellectual property of LexSutra You may not reproduce or commercialise our methodology without written permission.

Your data: All information you provide to us remains yours. We use it only to deliver the service — see our Privacy Policy for details.

Prices are as listed on our website at the time of engagement. All prices are exclusive of applicable taxes unless stated otherwise. Tax treatment will be confirmed at the point of invoicing in accordance with applicable law.

Payment is due before the diagnostic report is delivered. We reserve the right to withhold delivery of the report until payment is received in full.

Refunds: If we are unable to complete your diagnostic for reasons within our control, we will refund your payment in full. If you withdraw from the engagement after submitting your questionnaire and before report delivery, a partial fee may be retained to cover work completed.

We are not liable for:

• Any regulatory fines, penalties, or enforcement action you receive
• Business decisions you make based on our report
• Inaccuracies in the report caused by information you provided
• Changes in regulatory interpretation after your report is issued
• Indirect, consequential, or special damages of any kind

Nothing in these terms limits liability for fraud, gross negligence, or death and personal injury caused by our negligence.

These terms apply from the moment you engage with our platform (submit a demo request, sign up, or purchase a diagnostic) and continue until your engagement with LexSutra ends.

Either party may terminate an ongoing engagement with 14 days' written notice. Sections 3, 7, 8, and 10 survive termination indefinitely.

We reserve the right to suspend or terminate your platform access if you breach these terms, misuse the platform, or fail to make payment.

These terms are governed by Dutch law. Any disputes that cannot be resolved amicably will be submitted to the exclusive jurisdiction of the competent court in the Netherlands.

Before initiating formal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for at least 30 days.

We will notify active clients of material changes at least 14 days before they take effect. Continued use of our services after that date constitutes acceptance of the revised terms.

The version of these terms in force at the time of your engagement applies to that engagement — we do not apply new terms retroactively to completed diagnostics.